I bought a phone, Samunsung Galaxy Note *, on Mercari and when it arrived I immediately...

GetHuman-haroldmo's customer service issue with Mercari from November 2018

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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-haroldmo's own words
I bought a phone, Samunsung Galaxy Note *, on Mercari and when it arrived I immediately noticed something was off about the phone. The pen in the phone would not come out. It was stuck. When I was finally able to get it out, I realize that it looks and feels different than the pen on my Galaxy Note *. I then turn on the device and it has such horrendous lag for it being the newer version if the phone I currently have. The home button is hard to press and the haptic feedback is inaccurate. I then begin to feel that this phone is a fake. I check the IMEI number of the phone and look it up but nothing comes up. I then decide to take the phone to Bestbuy so that a professional can confirm my fears and low an behold, I am told that the phone is a fake. I have tried relentlessly to contact Mercari but there is no phone number nor person that I can reach. I haven't told the seller that I am aware that the phone is a fake because I know they intentionally sold it to me like that and will deny all allegations. I will continue to try to get a hold of Mercari so that I can get a refund and hope to never encounter a seller like this again!
GetHuman-haroldmo did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-haroldmo
Nov 17th, 2018 - 3 mons ago
I have an issue with Mercari too
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GetHuman-haroldmo started working on this issue
Nov 17th, 2018 10:58am