I am wondering why my Sunday riley items were taken down as a prohibited item due to an...

GetHuman-jelock's customer service issue with Mercari from October 2018

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Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jelock will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jelock can let us know if they help or not.
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The issue in GetHuman-jelock's own words
I am wondering why my Sunday riley items were taken down as a prohibited item due to an FDA regulated issue, when I am able to purchase the exact same items from other sellers???
GetHuman-jelock did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-jelock
Oct 29th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 1748 others
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Timeline
GetHuman-jelock started working on this issue
Oct 29th, 2018 12:50pm