Hi,*Today was the second time that I bought something on Mercari's platform that was no...

GetHuman-math_aro's customer service issue with Mercari from October 2018

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The issue in GetHuman-math_aro's own words
Hi,*Today was the second time that I bought something on Mercari's platform that was not clearly listed. The first time was a seller that hadn't mentioned all of the flaws in the American Girl Doll and hadn't put them in her pictures either. I cancelled because of the situation and so did she. I think we both got the dreaded..."this person cancelled an order" on our seller's pages. We both agreed amicably. This is partially because ovf Mercari's limited category system which only allows certain brands that are in their category list to be posted. **Today is another time when, the dolls are listed a American Girl and not described in the description section as "Our Generation Dolls" or at least "Not American Girl Dolls" as other sellers always put in their descriptions. The seller is not responding to me and I am going to cancel. I did this once for a seller because she was willing to take part of the responsibility for the error, but this seller feels she was ***% right and is not going to cancel, but I will. I don't think I should be responsible for other seller's listing errors when I purchase, they only put * pictures up and tell you to ask for more details. You can't expect poeple to be able to see a tag on a doll when the picture is taken several feet away from the doll and may only be ***" in size.**So, I'm not paying for a misrepresentatio. Yes, i will cancel and I hope you will not put that "I Cancelled an order" on my seller's page.**Thank you,*Dottie O'Neill
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Mercari

Customer service issue
Reported by GetHuman-math_aro
Oct 26th, 2018 - a yr ago
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Seen by 11 customers so far
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GetHuman-math_aro started working on this issue
Oct 26th, 2018 6:15pm