Not impressed with the sellers at Mercari. Twice my order was cancelled? No consequen...

GetHuman-gerdesmk's customer service issue with Mercari from October 2018

1612 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman-gerdesmk's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gerdesmk's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gerdesmk will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gerdesmk can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
Before contacting them, items GetHuman-gerdesmk may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-gerdesmk's own words
Not impressed with the sellers at Mercari. Twice my order was cancelled? No consequences for the seller. I should be able to leave negative review. Think I'll stick with eBay.
GetHuman-gerdesmk did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-gerdesmk fixed the problem
We are waiting for GetHuman-gerdesmk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gerdesmk fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-gerdesmk
Oct 24th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 32 customers so far
Similar issue to 1612 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-gerdesmk started working on this issue
Oct 24th, 2018 2:17am