Website is not functioning to help me complete inquiry to seller about a non-shipped purchase

GetHuman-tanyaner's customer service issue with Mercari from October 2018

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The issue in GetHuman-tanyaner's own words
Contact the seller re: shipping the item I bought and paid for ** days ago. I have no shipping notification. Technology problems are preventing my communication with the seller. ... I do not know how to contact the seller about shipping the item I bought and paid for ** days ago. When I try to initiate any login action from my pc it tells me to clear my cookies, even if I just cleared them. I am having trouble from my iPhone with sending an email to the seller. I would still like the item shipped to me.
I do not know why there is a delay and I am unable to contact the seller through the website to inquire and move to the next step of having the item shipped.
Enforcing the shipment.
I am new. I expected a smooth transaction. *I bought, I paid. The next logical step is for the seller to ship the item.
I tried to use the PC to communicate.*I tried to connect through my phone too.
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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Www.mercari.com
Customer service issue
Reported by GetHuman-tanyaner
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1560 others
0 customers following this

Timeline

GetHuman-tanyaner started working on this issue
Oct 22nd, 2018 9:24pm