After having my outfit stolen on another selling platform, the girl that stole it poste...

GetHuman-kingjons's customer service issue with Mercari from October 2018

4 views | 1544 similar | 0 following
Help with my Mercari issue
GetHuman-kingjons's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kingjons will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kingjons can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-kingjons's own words
After having my outfit stolen on another selling platform, the girl that stole it posted it for sale on her page on the Mercari selling app. I had brought this to mercari attention, I showed substantial evidence proving how she broke our contractual agreement and used Usps to scam and steal from me! That's considered Mail Fraud ,Which is a federal offense! I shown screenshots of our convo where she agreed upon trade and shipping same time..also showed evidence of her lying telling people she shipped it back to me out of pocket, and when I messaged her to ask her why she never return my outfit and why she is now selling it she flat out tells me she stole it and comes up with a bogus email where Poshmark told her to keep and laughed about getting credited *$ as well as keeping my outfit!! That's from another return she had it was NOT for my outfit! I have gotten a email from Poshmark and they stated they never told her that as they do not support trades , they would never say anything other than sorry we can't help ! I had shown mercari all this proof how she stole and committed mail fraud , and I told them how my outfit is involved in a federal investigation with the postmaster general! They didn't do nothing they simply told me , "well that happened on another site so they can't help me "! BUT IT doesn't change the fact that she selling the stolen outfit on your site ! Mercari allows stolen goods to be sold even after they are shown substantial evidence that indeed the item is stolen!!? HOw CAN THIS BE OK! She selling stolen items!

GetHuman-kingjons did not yet indicate what Mercari should do to make this right.

How GetHuman-kingjons fixed the problem

We are waiting for GetHuman-kingjons to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kingjons fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kingjons
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1544 others
0 customers following this
Items needed
Order number
Billing address
Email address


GetHuman-kingjons started working on this issue
Oct 22nd, 2018 3:47pm
GetHuman-kingjons shared this issue with followers on Twitter
Oct 22nd, 2018 3:49pm
GetHuman-kingjons shared this issue with followers on Twitter
Oct 22nd, 2018 3:50pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians