A buyer requested a return and approved by Mercari. *The buyer returned a different it...

GetHuman1372797's customer service issue with Mercari from October 2018

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GetHuman1372797's next move: try the Mercari help center again.
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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1372797's own words
A buyer requested a return and approved by Mercari. *The buyer returned a different item. Fake and damaged.*I want this resolved as Mercari completed the transaction right away.**I believe this is the reason the buyer blocked me right away. **I need this fixed and Mercari should fix it.*I need my funds back as I was scammed by the buyer. **Item ID: m*************It is a Pochette Accessories at $***.
GetHuman1372797 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman1372797
Oct 18th, 2018 - a mon ago
I have an issue with Mercari too
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Seen by 9 customers so far
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GetHuman1372797 started working on this issue
Oct 18th 10:52pm