I recently bought a belt and within a few hours I received a notification saying that i...

GetHuman1367475's customer service issue with Mercari from October 2018

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The issue in GetHuman1367475's own words
I recently bought a belt and within a few hours I received a notification saying that it had been shipped out already. However, immediately after receiving this notification, the seller messaged me and said that their warehouse was out of stock of the item I ordered, and it would take **-** days to restock and get to me. I told them that I had already received a notification saying that my belt had been shipped, and I asked if this was true. They said that no, my belt hadn't been shipped, they had just requested the shipping label. Doing this allowed them to find a way around actually shipping the item since the tracker will automatically say the item has been shipped once the label is generated, even though my item isn't even in stock yet. I did not agree to wait **-** days just to get my item, so I would like to cancel my order and get a refund because I am afraid that this is fraud and they are really just going to take my money and not give me my item.
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Customer service issue
Reported by GetHuman1367475
Oct 18th, 2018 - 3 mons ago
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GetHuman1367475 started working on this issue
Oct 18th, 2018 2:21am