I am trying to get a hold of mercari I need to change the shipping address on an item t...

GetHuman1213816's customer service issue with Mercari from October 2018

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The issue in GetHuman1213816's own words
I am trying to get a hold of mercari I need to change the shipping address on an item that I purchased from them they sent me an email stating I needed to contact FedEx once I had a tracking number I received the tracking number today called FedEx and they said that there is a clause from mercari that states only mercari can authorize address changes now I'm trying to get ahold of them to see if they will call FedEx for me and I'm getting nowhere any suggestions?
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Customer service issue
Reported by GetHuman1213816
Oct 16th, 2018 - 2 mons ago
I have an issue with Mercari too
Not resolved
Seen by 12 customers so far
Similar issue to 1390 others
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GetHuman1213816 started working on this issue
Oct 16th 9:29pm