I am trying to get a hold of mercari I need to change the shipping address on an item t...

GetHuman1213816's customer service issue with Mercari from October 2018

12 views
 | 
1390 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman1213816's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1213816's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1213816 will want to follow the link below to head to their help center. We will check on GetHuman1213816 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1213816 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman1213816's own words
I am trying to get a hold of mercari I need to change the shipping address on an item that I purchased from them they sent me an email stating I needed to contact FedEx once I had a tracking number I received the tracking number today called FedEx and they said that there is a clause from mercari that states only mercari can authorize address changes now I'm trying to get ahold of them to see if they will call FedEx for me and I'm getting nowhere any suggestions?
GetHuman1213816 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1213816 fixed the problem
We are waiting for GetHuman1213816 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid
Follow this issue
See how GetHuman1213816 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman1213816
Oct 16th, 2018 - 2 mons ago
I have an issue with Mercari too
Not resolved
Seen by 12 customers so far
Similar issue to 1390 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1213816 started working on this issue
Oct 16th 9:29pm