Seller sent a kate spade “iphone * case” that she said was like new. When it arrived...

GetHuman1356348's customer service issue with Mercari from October 2018

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The issue in GetHuman1356348's own words
Seller sent a kate spade “iphone * case” that she said was like new. When it arrived, it was way too big for my iphone * and there were visible scratches throughout the back of the case. Upon research she sent me the outer part of a hybrid case that should have come with a pink rubber bumper that fits inside the outer shell. After trying to resolve the issue with her, she stated that she didnt know what i was talking about, that she wasn’t trying to ***** me and She also told me to buy a new one next time. This is definitely not as described nor did she make any attempt to even care about the blatant disregard to accurately describing her item.
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Mercari

Customer service issue
Reported by GetHuman1356348
Oct 16th, 2018 - 2 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman1356348 started working on this issue
Oct 16th 6:47pm