I was having problem with my password, so I changed it, now I cannot even get to my acc...

GetHuman-eclt's customer service issue with Mercari from October 2018

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Help with my Mercari issue
GetHuman-eclt's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eclt will want to follow the link below to head to their help center. We will check on GetHuman-eclt later to make sure it's all set or try to help escalate.
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The issue in GetHuman-eclt's own words
I was having problem with my password, so I changed it, now I cannot even get to my account, have I been locked out???,need help, I have purchased an item, and worry that I won't get it do to this situation, can you straighten out this problem by correcting the account?
GetHuman-eclt did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-eclt
Oct 12th, 2018 - 2 mons ago
I have an issue with Mercari too
Not resolved
Seen by 14 customers so far
Similar issue to 1334 others
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Timeline
GetHuman-eclt started working on this issue
Oct 12th 5:47pm
GetHuman-eclt shared this issue with others over email
Oct 12th 5:50pm