It was my first day as a Mercari seller. I was snapping pictures of my items to post...

GetHuman1307712's customer service issue with Mercari from October 2018

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Help with my Mercari issue
GetHuman1307712's next move: try the Mercari help center again.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1307712 will want to follow the link below to head to their help center. We will check on GetHuman1307712 later to make sure it's all set or try to help escalate.
The issue in GetHuman1307712's own words
I was trying to disallow Mercari from having access to my personal photo library. ... It was my first day as a Mercari seller. I was snapping pictures of my items to post, when I noticed the "Library" button at the bottom of the screen. I clicked on it, and read that Mercari wants access to my photo library. I assumed that they were referring to the photos I was taking for my postings. So, I clicked "ok" to allow this. However, when I allowed it, my entire PERSONAL photo library opened! I tried to cancel or reverse this, but there was no way to do that. I tried to contact Mercari, but to no avail. I then panicked, and had no choice but to delete my account. **. Why does Mercari want to access my personal photo library?**. Can I re-open my account without allowing Mercari access to my library?**. Why did Mercari disconnect their telephone lines?**. Why won't Mercari respond to me?
I want to reinstate my account and I want to disallow Mercari from having access to my personal library. I also want to speak with a Human, when I need support as I stumble through this process.
I am a new customer, and was having difficulty navigating Mercari's app.
Yes, I tried everything I could to disallow Mercari from having access to my personal library. Could not reach a human, so I deleted my account,
I have an issue with Mercari too
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Mercari

Customer service issue
Reported by GetHuman1307712
Oct 10th, 2018 - a yr ago
I have an issue with Mercari too
Fixed
Seen by 3 customers so far
Similar issue to 1307 others
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Timeline
GetHuman1307712 started working on this issue
Oct 10th, 2018 8:41am
GetHuman1307712 indicated the issue is not fixed yet.
Oct 10th, 2018 8:44am