Hello I purchased a black*Navy Blue Coach bag and before purchasing I asked many questi...
GetHuman1185978's customer service issue with Mercari from September 2018
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1185978's own words
Hello I purchased a black*Navy Blue Coach bag and before purchasing I asked many questions to the seller.. seller stated it’s authentic and smokefree...First off this bag is NOT authentic it is a knock off and Second this bag smells horrid and I mean horrid of cigarette smoke... I have messaged this person quite a few times and they have blocked me... I want a refund and I will ship this horrible bag back once u give me a shipping label...
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