Hello I purchased a black*Navy Blue Coach bag and before purchasing I asked many questi...

GetHuman1185978's customer service issue with Mercari from September 2018

3 views
 | 
1166 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman1185978's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Mercari help.
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1185978's own words
Hello I purchased a black*Navy Blue Coach bag and before purchasing I asked many questions to the seller.. seller stated it’s authentic and smokefree...First off this bag is NOT authentic it is a knock off and Second this bag smells horrid and I mean horrid of cigarette smoke... I have messaged this person quite a few times and they have blocked me... I want a refund and I will ship this horrible bag back once u give me a shipping label...
GetHuman1185978 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1185978 fixed the problem
We are waiting for GetHuman1185978 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid
Follow this issue
See how GetHuman1185978 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman1185978
Sep 23rd, 2018 - 2 mons ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 1166 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name
Order number
Billing address
Email address
Timeline
GetHuman1185978 started working on this issue
Sep 23rd 3:06am