Bought an xbmcmart through mercari and found out it was used but could not instal it to...

GetHuman-rewayigu's customer service issue with Mercari from September 2018

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The issue in GetHuman-rewayigu's own words
Bought an xbmcmart through mercari and found out it was used but could not instal it to use it. Does not have an order number required at installation. Have tried to contact mercari but to no avail. One email that got through was to a donot reply address the rest are failling to deliver. Phone number says no longer in use. No want a refund instead of me keeping an item without the necessary infomation.
GetHuman-rewayigu did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-rewayigu
Sep 21st, 2018 - 6 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman-rewayigu started working on this issue
Sep 21st, 2018 12:57pm