Buyer claimed item is fake and requested a return. I provided a receipt and the return was still approved. I have tried all the methods to contact mercari. Please help.

GetHuman1162163's customer service issue with Mercari from September 2018

Help with my Mercari issue
The issue in GetHuman1162163's own words
Appeal the decision to allow the return. ... Buyer claimed item is fake and requested a return. I provided a receipt and the return was still approved. I have tried all the methods to contact mercari. Please help.
This is frustrating because I have provided proof and still have not heard back.
Reverse decision to allow return.
I am a new Seller and this is my first sale.
I have sent multiple emails, FB messages,Twitter and a dozen phone calls.
I have an issue with Mercari too
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Mercari

Too Faced Papa Don't Peach Bluch
Customer service issue
Reported by GetHuman1162163
Sep 18th, 2018 - 6 mons ago
I have an issue with Mercari too
Fixed
Seen by 10 customers so far
Similar issue to 1118 others
0 customers following this
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Timeline
GetHuman1162163 started working on this issue
Sep 18th, 2018 7:42pm
GetHuman1162163 shared this issue with followers on Twitter
Sep 18th, 2018 7:42pm
GetHuman1162163 indicated the issue is not fixed yet.
Sep 18th, 2018 7:49pm