Hi! I would like to chat with someone with mercari about a return they approved. I have...

GetHuman1082710's customer service issue with Mercari from September 2018

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998 similar
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Help with my Mercari issue
GetHuman1082710's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1082710 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1082710 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1082710's own words
Hi! I would like to chat with someone with mercari about a return they approved. I have all * Stars and I just hit *** ratings and I just had someone request a return (for the first time ever) and mercari unrightly approved her request for a return. I’m so taken aback... with my * Star ratings and Never having any issues with buyers on mercari before I wonder why they did this? All I want is to talk to someone about this as I feel I was taken advantage of and as a seller, not taken care of. My username is pepperjade. Thank you!
GetHuman1082710 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman1082710
Sep 2nd, 2018 - a yr ago
I have an issue with Mercari too
Fixed
Seen by 11 customers so far
Similar issue to 998 others
0 customers following this
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Timeline
GetHuman1082710 started working on this issue
Sep 2nd, 2018 4:10am
GetHuman1082710 indicated the issue is not fixed yet.
Sep 3rd, 2018 4:57pm
GetHuman1082710 indicated the issue is not fixed yet.
Sep 5th, 2018 6:09am