My buyer has requested to return an item. Mercari has approved it. But my buyer hasn’t...

GetHuman1036737's customer service issue with Mercari from August 2018

Help with my Mercari issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1036737's own words
My buyer has requested to return an item. Mercari has approved it. But my buyer hasn’t shipped the item back to me and I cannot contact them since my buyer blocked me. Do I get my item back? I clearly clicked the box where I said I wanted my item back.
GetHuman1036737 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1036737 fixed the problem
I just waited a week and the funds were released to me
Please help with my Mercari issue
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid


Customer service issue
Reported by GetHuman1036737
Aug 25th, 2018 - 3 mons ago
I have an issue with Mercari too
GetHuman1036737 shared how to fix
Seen by 22 customers so far
Similar issue to 934 others
0 customers following this
Items needed
Order number
Billing address
Email address
GetHuman1036737 started working on this issue
Aug 25th 10:22pm
GetHuman1036737 indicated the issue is not fixed yet.
Aug 26th 9:20am
GetHuman1036737 confirmed the issue is fixed. Hooray!
Aug 26th 11:28pm