Hi there until the last week ive never had a return request. We normally sell funko pop...

GetHuman-kandjrc's customer service issue with Mercari from August 2018

Help with my Mercari issue
The issue in GetHuman-kandjrc's own words
Hi there until the last week ive never had a return request. We normally sell funko pops and go above and beyond in the shipment of these as we put them in protectors and in specific pop boxes we had made. This week ive had two the one specifically with jesusgut**. He responded first with a slight damage "spill" but then refers to he didnt know he already had them. If theres damage to these items they were done by the buyers. Changing your mind while the product is in transit is not the sellers fault, especially to go and damage a product just to return it is a lousy thing to do.
GetHuman-kandjrc did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-kandjrc fixed the problem
We are waiting for GetHuman-kandjrc to fix the problem and share the solution with the rest of us customers.
Please help with my Mercari issue
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-kandjrc
Aug 24th, 2018 - 4 mons ago
I have an issue with Mercari too
Seen by 3 customers so far
Similar issue to 911 others
0 customers following this
Items needed
Order number
Billing address
Email address
GetHuman-kandjrc started working on this issue
Aug 24th 12:15am
GetHuman-kandjrc indicated the issue is not fixed yet.
Aug 24th 1:50am