My product was requested a return and I’m honestly not sure that the buyer will return...

GetHuman1008348's customer service issue with Mercari from August 2018

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The issue in GetHuman1008348's own words
My product was requested a return and I’m honestly not sure that the buyer will return everything I’ve sold her. My account is Americangirldolls and the buyer is lovemydolls. I sold her two American girl doll dresses and shoes. She had a problem with one of the dresses and said she wanted to keep the other. The buyer said that the dress was Badly damaged but I have pictures that clearly show the dress in good condition. She tried to get me to sell her things with a $** value for $*. I realized she was a scam and I blocked her and told her if she wasn’t happy she can return the product. I’m afraid that she will only give me back one dress and keep the other dress and shoes. How will Mercari protect me from a possible scam?
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Mercari

Customer service issue
Reported by GetHuman1008348
Aug 18th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 30 customers so far
Similar issue to 855 others
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Timeline
GetHuman1008348 started working on this issue
Aug 18th, 2018 4:37pm