I had ordered a phone through the mercari, paid for this phone and awaiting confirmatio...

GetHuman-kkellyh's customer service issue with Mercari from August 2018

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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-kkellyh's own words
I had ordered a phone through the mercari, paid for this phone and awaiting confirmation. I get an email later stating the that person was in violation and I was to be refunded for the amount. I'm looking at my charge card and I have been charged the amount twice now. I would appreciate you taking care of this issue and getting all charges off of my card immediately in the amounts of $*.**, $*.**, $***.** and $***.**. Christine Holmes
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Mercari

Customer service issue
Reported by GetHuman-kkellyh
Aug 11th, 2018 - 7 mons ago
I have an issue with Mercari too
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Seen by 4 customers so far
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Timeline
GetHuman-kkellyh started working on this issue
Aug 11th, 2018 11:11pm