I want to know for what reason a buyer requested an item I sold to her be “returned” an...

GetHuman973881's customer service issue with Mercari from August 2018

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Help with my Mercari issue
GetHuman973881's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman973881 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman973881 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman973881's own words
I want to know for what reason a buyer requested an item I sold to her be “returned” and why Mercari approved the return? My listing description was very truthful and I showed clear pictures of my item. This is upsetting because I’ve had many other interested buyers and I feel like she has “held up” and taken time from someone else who would’ve been honestly happy with it. I should be able to see the “reason” for her return and Mercari’s “reason” for accepting it. Thank you
GetHuman973881 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman973881
Aug 10th, 2018 - a yr ago
I have an issue with Mercari too
Fixed
Seen by 11 customers so far
Similar issue to 792 others
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Items needed
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Timeline
GetHuman973881 started working on this issue
Aug 10th, 2018 2:22am
GetHuman973881 indicated the issue is not fixed yet.
Aug 10th, 2018 2:38am
GetHuman973881 indicated the issue is not fixed yet.
Aug 11th, 2018 12:22pm
GetHuman973881 indicated the issue is not fixed yet.
Aug 11th, 2018 9:25pm
GetHuman973881 indicated the issue is not fixed yet.
Aug 13th, 2018 11:44am