Charged but never heard a word or got item

GetHuman969183's customer service issue with Mercari from August 2018

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The issue in GetHuman969183's own words
I ordered a textbook? Saxon Math *** and was charged for it over * days ago on PayPal - no confirmation email from u guys no shipping email NOTHING! but u sure charged me right away - I can’t log into my account either - I can’t reset my password even!
I can’t even log in now “safari can not open page - too many redirects “
I want my product or a refund asap but darn mercuri doe g even get back to me- is this a scam?
I have an issue with Mercari too
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Mercari

Saxon Math *** book
Customer service issue
Reported by GetHuman969183
Aug 9th, 2018 - 8 mons ago
I have an issue with Mercari too
Fixed
Seen by 12 customers so far
Similar issue to 771 others
0 customers following this
Items needed
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Timeline
GetHuman969183 started working on this issue
Aug 9th, 2018 1:20am
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 10:54am
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 10:55am
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 10:57am
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 10:58am
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 10:58am
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 10:59am
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 11:00am
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 12:47pm
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 12:57pm
GetHuman969183 indicated the issue is not fixed yet.
Aug 9th, 2018 1:00pm