I ordered an item and my email confirmation is no longer in my email but the money has...

GetHuman-tamaraje's customer service issue with Mercari from July 2018

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The issue in GetHuman-tamaraje's own words
I ordered an item and my email confirmation is no longer in my email but the money has been taken out of my account and I ordered about * weeks ago and have not got any details on the item I pucheded and want to know if you can find out where it is because I’m afraid I might have got scammed. My name is Tamara Barnett and I made a email and password but hen I try to log in with it it will not let me. I just want to know I am getting the item I was charged for because I had to put my credit card info in and save it and don’t want to be charged again if this was not legit. Please help
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Mercari

Customer service issue
Reported by GetHuman-tamaraje
Jul 30th, 2018 - 9 mons ago
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Seen by 8 customers so far
Similar issue to 699 others
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Timeline
GetHuman-tamaraje started working on this issue
Jul 30th, 2018 9:44pm
GetHuman-tamaraje indicated the issue is not fixed yet.
Jul 30th, 2018 11:03pm
GetHuman-tamaraje indicated the issue is not fixed yet.
Jul 30th, 2018 11:05pm
GetHuman-tamaraje indicated the issue is not fixed yet.
Jul 30th, 2018 11:08pm
GetHuman-tamaraje confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 10:59pm