Mercari removed a listing and sent me a note stating they need me to provide clear imag...

GetHuman918999's customer service issue with Mercari from July 2018

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Help with my Mercari issue
GetHuman918999's next move: try the Mercari help center again.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman918999 will want to follow the link below to head to their help center. We will check on GetHuman918999 later to make sure it's all set or try to help escalate.
The issue in GetHuman918999's own words
Mercari removed a listing and sent me a note stating they need me to provide clear images of the item's serial number or brand authenticity markings. I took a picture of the serial * but there is no method for me to provide it to them. Their direct message in the app doesn't allow replies and there is no email address listed in the app for me to send the picture to. Item ID: m***********. User ID: clenh*o
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Mercari

Customer service issue
Reported by GetHuman918999
Jul 26th, 2018 - 10 mons ago
I have an issue with Mercari too
Fixed
Seen by 1 customer so far
Similar issue to 675 others
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Timeline
GetHuman918999 started working on this issue
Jul 26th, 2018 2:58pm
GetHuman918999 shared this issue with followers on Twitter
Jul 26th, 2018 2:59pm
GetHuman918999 indicated the issue is not fixed yet.
Jul 26th, 2018 2:59pm