app not working made me accidentally cancel a order i didn't want to cancel

GetHuman894912's customer service issue with Mercari from July 2018

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Help with my Mercari issue
Before contacting them, items GetHuman894912 may need:
Name, Order number, Billing address, and Email address
GetHuman894912's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman894912 will want to follow the link below to head to their help center. We will check on GetHuman894912 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman894912's own words:
open the app and search ... hi i cancelled this by accident and i didn't mean to and the seller excepted it. is there any way to undo the cancelation at i have made? the seller is ok with me sill buying it. its just my app was having problems not loading and then i some how accidentally cancelled my order when i didn't want to.
i want my item that i was going to buy to sill be purchesed my me
i have already bought allot of thing from mercari and sold * idem and nothing has ever happened to me like this before. i have been a member ******
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Mercari

Customer service issue
Reported by GetHuman894912
Jul 18th, 2018 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 630 others
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Timeline
GetHuman894912 started working on this issue
Jul 18th 10:44pm