app not working made me accidentally cancel a order i didn't want to cancel

GetHuman894912's customer service issue with Mercari from July 2018

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The issue in GetHuman894912's own words
open the app and search ... hi i cancelled this by accident and i didn't mean to and the seller excepted it. is there any way to undo the cancelation at i have made? the seller is ok with me sill buying it. its just my app was having problems not loading and then i some how accidentally cancelled my order when i didn't want to.
i want my item that i was going to buy to sill be purchesed my me
i have already bought allot of thing from mercari and sold * idem and nothing has ever happened to me like this before. i have been a member ******
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Mercari

Customer service issue
Reported by GetHuman894912
Jul 18th, 2018 - 3 mons ago
I have an issue with Mercari too
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Seen by 5 customers so far
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Timeline
GetHuman894912 started working on this issue
Jul 18th 10:44pm