I ordered a dress using mercari credit for an earlier order that I received from a Merc...

GetHuman761530's customer service issue with Mercari from July 2018

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Help with my Mercari issue
GetHuman761530's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman761530 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman761530 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
The issue in GetHuman761530's own words
I ordered a dress using mercari credit for an earlier order that I received from a Mercari seller that was bad. The order Item number for this dress is m***********. The seller listed this as a "new", item. It has stains all over it. I tried to message the seller, but they have not responded. It is a "joke", trying to use Mercari customer service for help. I tried earlier sending Get Human a message regarding this issue, hadn't received any response from you on my email. Is there anything I can do to help resolve this issue*Thanks
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Mercari

Customer service issue
Reported by GetHuman761530
Jul 10th, 2018 - a yr ago
I have an issue with Mercari too
Fixed
Seen by 4 customers so far
Similar issue to 579 others
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Timeline
GetHuman761530 started working on this issue
Jul 10th, 2018 7:20pm
GetHuman761530 shared this issue with your circles on Google+
Jul 10th, 2018 7:20pm
GetHuman761530 indicated the issue is not fixed yet.
Jul 10th, 2018 7:23pm