I. Purchased a jacket and it has a stain on the front of the jacket. It wasn't mentione...

GetHuman761530's customer service issue with Mercari from July 2018

Help with my Mercari issue
The issue in GetHuman761530's own words
I. Purchased a jacket and it has a stain on the front of the jacket. It wasn't mentioned in the description and was undetectable on the pictures listing. I tried to reach out to the seller before leaving a rating. I have not heard back. I took it to the dry cleaner to see if they could remove the stain. They pointed out that the item was worn thin where the stain is and recommend that I return it. I would be willing to keep it if the seller wants to discount it further. I will have to wear a scarf in order to hide the stain
GetHuman761530 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman761530 fixed the problem
Being honest about the problem
Please help with my Mercari issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman761530
Jul 1st, 2018 - a yr ago
I have an issue with Mercari too
Fixed
Seen by 5 customers so far
Similar issue to 531 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address
Timeline
GetHuman761530 started working on this issue
Jul 1st, 2018 12:10am
GetHuman761530 confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 2:17am
GetHuman761530 confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 2:19am
GetHuman761530 confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 3:37am