Never received a confirmation of order or any details. I was charged. I want to cancel...

GetHuman-noshinsh's customer service issue with Mercari from June 2018

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Help with my Mercari issue
Before contacting them, items GetHuman-noshinsh may need:
Name, Order number, Billing address, and Email address
GetHuman-noshinsh's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-noshinsh will want to follow the link below to head to their help center. We will check on GetHuman-noshinsh later to make sure it's all set or try to help escalate.
Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue and preferred resolution, in GetHuman-noshinsh's own words:
The problem I ran into: Never received a confirmation of order or any details. I was charged. I want to cancel the order.
I trust that Mercari will make this right and come up with a resolution that is fair.
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Mercari

Customer service issue
Reported by GetHuman-noshinsh
Jun 25th, 2018 - 2 mons ago
I have an issue with Mercari too
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Seen by 1 customer so far
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Timeline
GetHuman-noshinsh started working on this issue
Jun 25th 9:42pm