I had * customers purchase leggings and I packaged them up and shipped them out this mo...

GetHuman758243's customer service issue with Mercari from June 2018

581 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman758243's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman758243's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman758243 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman758243 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
Before contacting them, items GetHuman758243 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman758243's own words
I had * customers purchase leggings and I packaged them up and shipped them out this morning. I made a mistake and packaged them in flat rate envelopes so I paid the post office directly for that postage. I now can’t figure out how to edit my listing to recognize that I “shipped on my own”. I cancelled both orders as directed by the Help I could find in the app but when I go back to edit the item there isn’t a ship on your own option. I don’t want to pay for postage twice! How do I resolve this?
GetHuman758243 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman758243 fixed the problem
We are waiting for GetHuman758243 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman758243 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman758243
Jun 6th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 581 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman758243 started working on this issue
Jun 6th, 2018 11:57pm