I had * customers purchase leggings and I packaged them up and shipped them out this mo...

GetHuman758243's customer service issue with Mercari from June 2018

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Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman758243 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman758243 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
Before contacting them, items GetHuman758243 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman758243's own words
I had * customers purchase leggings and I packaged them up and shipped them out this morning. I made a mistake and packaged them in flat rate envelopes so I paid the post office directly for that postage. I now can’t figure out how to edit my listing to recognize that I “shipped on my own”. I cancelled both orders as directed by the Help I could find in the app but when I go back to edit the item there isn’t a ship on your own option. I don’t want to pay for postage twice! How do I resolve this?
GetHuman758243 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman758243
Jun 6th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 581 others
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Timeline
GetHuman758243 started working on this issue
Jun 6th, 2018 11:57pm