I was scammed by @Mariahxoxo on The Mercari Selling App. She told me she was going to s...

GetHuman-downseg's customer service issue with Mercari from June 2018

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GetHuman-downseg's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-downseg will want to follow the link below to head to their help center. We will check on GetHuman-downseg later to make sure it's all set or try to help escalate.
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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-downseg's own words
I was scammed by @Mariahxoxo on The Mercari Selling App. She told me she was going to send the codes to a product she sold me, but she never did. The product is a PC game, meaning it is basically useless without the product codes. It’s clear the Mercari app doesn’t protect its users because now she’s not answering my messages! I was scammed! I would like a refund to compensate. I love the app but if it’s not willing to protect me and the money I spend on it, I’ll never use the app again. And I’ll be forced to warn my friends that Mercari is not safe to use!
GetHuman-downseg did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-downseg
Jun 6th, 2018 - 5 mons ago
I have an issue with Mercari too
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Seen by 5 customers so far
Similar issue to 402 others
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Timeline
GetHuman-downseg started working on this issue
Jun 6th 11:09pm