Never received a robe we ordered. If you can’t find it then please cancel the order an...

GetHuman-janesooy's customer service issue with Mercari from June 2018

2 views
 | 
253 similar
 | 
0 following
Help with my Mercari issue
Before contacting them, items GetHuman-janesooy may need:
Name, Order number, Billing address, and Email address
GetHuman-janesooy's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-janesooy will want to follow the link below to head to their help center. We will check on GetHuman-janesooy later to make sure it's all set or try to help escalate.
Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue and preferred resolution, in GetHuman-janesooy's own words:
Never received a robe we ordered. If you can’t find it then please cancel the order and refund my credit card. Thank you.
I trust that Mercari will make this right and come up with a resolution that is fair.
Help with my Mercari issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid
Follow this issue
See how GetHuman-janesooy fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman-janesooy
Jun 6th, 2018 - 2 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 253 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-janesooy started working on this issue
Jun 6th 4:05pm