I listed on my account a never worn t - shirt. I got a buyer and shipped off my item. T...

GetHuman-cherishb's customer service issue with Mercari from May 2018

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The issue in GetHuman-cherishb's own words
I listed on my account a never worn t - shirt. I got a buyer and shipped off my item. The buyer wants a refund, so I said yes to the refund and have my item shipped back to me. I then get a message from the buyer saying very immature things like "This thing has a hole & smells like a hoagie!!." (I inspect my items before I post them and I would never send out an item that is in bad shape. & the hoagie thing is impossible because I'm vegan) They also said things like, "I hope you burn it, it's disgusting." *It was a very cruel message that I would never expect receiving on a selling website. I tried to message the buyer that I'm sorry they were disappointed but when I tried to hit send, they have blocked me. Am I still receiving my item back?
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Customer service issue
Reported by GetHuman-cherishb
May 24th, 2018 - 8 mons ago
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GetHuman-cherishb started working on this issue
May 24th, 2018 1:00am