Someone wants to purchase an item from me and this is the first time I'm doing so. Ques...

GetHuman-gisraeli's customer service issue with Mercari from May 2018

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You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-gisraeli's own words
Someone wants to purchase an item from me and this is the first time I'm doing so. Questions:**Do I have to send you the tracking number? How do I do this? Do I need to enter *this on a phone App or can this be done on the website? * *How do I indicate that I've sent the item out via USPS? **My understanding is that if you do not send them the tracking number the transaction may be cancelled. So, you have then sent the item and don't receive payment. People have complained about this on the Facebook page.
GetHuman-gisraeli did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-gisraeli
May 16th, 2018 - 10 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-gisraeli started working on this issue
May 16th, 2018 4:27pm