Someone wants to purchase an item from me and this is the first time I'm doing so. Ques...

GetHuman-gisraeli's customer service issue with Mercari from May 2018

200 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman-gisraeli's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gisraeli's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gisraeli will want to follow the link below to head to their help center. We will check on GetHuman-gisraeli later to make sure it's all set or try to help escalate.
Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-gisraeli's own words
Someone wants to purchase an item from me and this is the first time I'm doing so. Questions:**Do I have to send you the tracking number? How do I do this? Do I need to enter *this on a phone App or can this be done on the website? * *How do I indicate that I've sent the item out via USPS? **My understanding is that if you do not send them the tracking number the transaction may be cancelled. So, you have then sent the item and don't receive payment. People have complained about this on the Facebook page.
GetHuman-gisraeli did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-gisraeli fixed the problem
We are waiting for GetHuman-gisraeli to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid
Follow this issue
See how GetHuman-gisraeli fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-gisraeli
May 16th, 2018 - 10 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 200 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address
GetHuman-gisraeli started working on this issue
May 16th, 2018 4:27pm