Hi, I had a buyer say the product was defective. I want to refund, but I don't know h...

GetHuman660732's Refunds and returns issue with Mercari from May 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman660732's own words
Hi, I had a buyer say the product was defective. I want to refund, but I don't know how. It is not worth a return postage so I just want to refund only.
GetHuman660732 did not yet indicate what Mercari should do to make this right.
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Mercari

Refunds and returns issue
Reported by GetHuman660732
May 6th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 6 customers so far
Similar issue to 11056 others
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Timeline
GetHuman660732 started working on this issue
May 6th, 2018 2:31pm