I have shoes listed that Mercari keeps deleting stating that they are counterfeit. In...

GetHuman-kavikad's customer service issue with Mercari from April 2018

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The issue in GetHuman-kavikad's own words
I have shoes listed that Mercari keeps deleting stating that they are counterfeit. In my listing I have clearly stated that whoever needs the serial number, i will be more than happy to provide it. I'm not sure why Mercari is giving me a hard time about it. I have over *** reviews all from selling these shoes and not one user has called them out as counterfeit. I'm not sure where Mercari is getting this information from and why they keep deleting my listing before reaching out to me for confirmation?
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Mercari

Customer service issue
Reported by GetHuman-kavikad
Apr 30th, 2018 - 5 mons ago
I have an issue with Mercari too
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Seen by 6 customers so far
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GetHuman-kavikad started working on this issue
Apr 30th 1:50pm