If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-greenisp's own words
I suggest you respond. I did not receive the correct item. Returned the mixed up order and am now being charged for an item I didn't even receive. I gave been trying to resolve your mix up and get a real person to talk to. My phone number is **********. Email is *****@***.com. *Please look into this and know this was handled to the best of my ability per my work schedule and post office open hours. *I really would like to.be contacted either by a phone call or text. *Thank you, Donna King
GetHuman-greenisp did not yet indicate what Mercari should do to make this right.
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