I started an acct. today, verified my info, purchased an Apple Watch for my daughter an...

GetHuman629937's customer service issue with Mercari from April 2018

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Help with my Mercari issue
Before contacting them, items GetHuman629937 may need:
Name, Order number, Billing address, and Email address
GetHuman629937's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman629937 will want to follow the link below to head to their help center. We will check on GetHuman629937 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman629937's own words:
I started an acct. today, verified my info, purchased an Apple Watch for my daughter and several hours later got an email that my acct was deactivated for su****ious activity? The funds have been reversed in my acct., but I have no idea what I could have possibly done wrong. It’s uosettomf because I heard great things about your site. I’ve never had this happem to me before. Can you tell me what I did wrong?
I trust that Mercari will make this right and come up with a resolution that is fair.
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Mercari

Customer service issue
Reported by GetHuman629937
Apr 26th, 2018 - 3 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 636 others
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Timeline
GetHuman629937 started working on this issue
Apr 26th 1:36am