Ordered a beach bag on April *th and didn't receive it. Want to cancel the order.

GetHuman-terrycat's Cancel or change order issue with Mercari from April 2018

Help with my Mercari issue
The problem I ran into: Ordered a beach bag on April *th and didn't receive it. Want to cancel the order.
I trust that Mercari will make this right and come up with a resolution that is fair.
Help with my Mercari issue
How GetHuman-terrycat fixed the problem:
Contacted my credit card company. Seems they refunded the money a sap.
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Mercari

Cancel or change order issue
Reported by GetHuman-terrycat
Apr 25th, 2018 - 3 mons ago
I have an issue with Mercari too
Fixed
GetHuman-terrycat shared how to fix
Seen by 4 customers so far
Similar issue to 612 others
0 customers following this
Items needed
Name
Order number
Billing address
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Timeline
GetHuman-terrycat started working on this issue
Apr 25th 5:42pm
GetHuman-terrycat confirmed the issue is fixed. Hooray!
Apr 25th 10:07pm