Ordered a beach bag on April *th and didn't receive it. Want to cancel the order.

GetHuman-terrycat's Cancel or change order issue with Mercari from April 2018

Help with my Mercari issue
The issue in GetHuman-terrycat's own words
The problem: Ordered a beach bag on April *th and didn't receive it. Want to cancel the order.
GetHuman-terrycat did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-terrycat fixed the problem
Contacted my credit card company. Seems they refunded the money a sap.
Please help with my Mercari issue
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid

Mercari

Cancel or change order issue
Reported by GetHuman-terrycat
Apr 25th, 2018 - 8 mons ago
I have an issue with Mercari too
Fixed
GetHuman-terrycat shared how to fix
Seen by 4 customers so far
Similar issue to 3260 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address
Timeline
GetHuman-terrycat started working on this issue
Apr 25th 5:42pm
GetHuman-terrycat confirmed the issue is fixed. Hooray!
Apr 25th 10:07pm