Because now I have no idem and I was never paid. they deleted everything so I can't eve...

GetHuman604613's customer service issue with Mercari from April 2018

Help with my Mercari issue
The issue in GetHuman604613's own words
Complete a sales, macari cancelled while my item is in transit to the buyer. I understood this to be against the rules. And macari cancelled the transaction and midship mint and I can't even track my items or find out anything about it. ... Because now I have no idem and I was never paid. they deleted everything so I can't even see a tracking number or anything.
I depend on the little bit of nickels and dimes I make on these apps because I'm disabled and I have no income. Besides that I work hard and I follow the rules and I'm a good seller and I've never even done this to a couple months ago. I work my butt off trying to make buyers happy and for someone that's a little technically challenged and has never done this sort of thing before, wow I'm doing a great job. I can see they appreciate that. Yeah my feelings are hurt as well as my pocketbook.
Well I think I should be compensated for the couple of weeks they've ignored me. I want to know where the camel wallet is. I want to know why they broke the rules that they wrote. And I think I should get paid that very small amount of money I was charging for that wallet and get my wallet back. I know I'm dreaming so how about either pay me or give me my wallet and put new guidelines in place for macari not to do this to anyone again
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Mercari

Customer service issue
Reported by GetHuman604613
Apr 18th, 2018 - 5 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 1144 others
0 customers following this
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Timeline
GetHuman604613 started working on this issue
Apr 18th 7:33pm
GetHuman604613 indicated the issue is not fixed yet.
Apr 18th 7:33pm