My item never came. - I was waiting for an item to come even though it said delivered...

GetHuman-sarahblo's customer service issue with Mercari from April 2018

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Help with my Mercari issue
Before contacting them, items GetHuman-sarahblo may need:
Name, Order number, Billing address, and Email address
GetHuman-sarahblo's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sarahblo will want to follow the link below to head to their help center. We will check on GetHuman-sarahblo later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-sarahblo's own words:
I was waiting for an item to come even though it said delivered. It has now been multiple weeks. Seller told me to contact Mercari. ... My item never came.
To tell me how to go about this and resolve the situation. What if it was a $*** purchase? I don’t know if I can trust this site anymore.
Help with my Mercari issue
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Mercari

Workout pants say “delivered” but we’re not
Customer service issue
Reported by GetHuman-sarahblo
Apr 18th, 2018 - 3 mons ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 646 others
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Timeline
GetHuman-sarahblo started working on this issue
Apr 18th 5:36pm