My item never came. - I was waiting for an item to come even though it said delivered...

GetHuman-sarahblo's customer service issue with Mercari from April 2018

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The issue in GetHuman-sarahblo's own words
I was waiting for an item to come even though it said delivered. It has now been multiple weeks. Seller told me to contact Mercari. ... My item never came.
To tell me how to go about this and resolve the situation. What if it was a $*** purchase? I don’t know if I can trust this site anymore.
I have an issue with Mercari too
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Workout pants say “delivered” but we’re not
Customer service issue
Reported by GetHuman-sarahblo
Apr 18th, 2018 - 7 mons ago
I have an issue with Mercari too
Not resolved
Seen by 8 customers so far
Similar issue to 2235 others
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GetHuman-sarahblo started working on this issue
Apr 18th 5:36pm