I can’t get into my Mercado libre account they have asked for photos, email confirmatio...

GetHuman4573508's customer service issue with MercadoLibre from July 2020

Help with my MercadoLibre issue
First: share to improve GetHuman4573508's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4573508 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4573508's own words
I can’t get into my Mercado libre account they have asked for photos, email confirmation and I cannot get into my account I do not remember my clav*, Spanish is not my first language, I use Mercado libre often I am at level * and I do my groceries shopping on this site! They will not let me into my account!!! They had me change my clave and now I cannot get into this account, again, I’ve tried everything with my Spanish is his first language and he says they are asking for an ID I do not have we have tried my passport, my permanent residence card, my Mexican license. I’m out of identification!!! Nothing is working I need to talk with a Mercado libre customer service representative I am completely locked out of this account that I use weekly!! It’s making me really upset because I do use this account and they won’t accept I don’t know my clav* and are not accepting the clave I changed it to yesterday I’m lost!!! Help please

GetHuman4573508 did not yet indicate what MercadoLibre should do to make this right.

How GetHuman4573508 fixed the problem

We are waiting for GetHuman4573508 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get MercadoLibre's attention and get better help faster. Tap below to get started.
Having MercadoLibre issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

MercadoLibre

Customer service issue
Reported by GetHuman4573508
Jul 10th, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 392 others
0 customers following this

Timeline

GetHuman4573508 started working on this issue
Jul 10th, 2020 12:30am
GetHuman4573508 indicated the issue is not fixed yet.
Jul 10th, 2020 7:40pm