I can’t get into my Mercado libre account they have asked for photos, email confirmatio...

GetHuman4573508's customer service issue with MercadoLibre from July 2020

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The issue in GetHuman4573508's own words
I can’t get into my Mercado libre account they have asked for photos, email confirmation and I cannot get into my account I do not remember my clav*, Spanish is not my first language, I use Mercado libre often I am at level * and I do my groceries shopping on this site! They will not let me into my account!!! They had me change my clave and now I cannot get into this account, again, I’ve tried everything with my Spanish is his first language and he says they are asking for an ID I do not have we have tried my passport, my permanent residence card, my Mexican license. I’m out of identification!!! Nothing is working I need to talk with a Mercado libre customer service representative I am completely locked out of this account that I use weekly!! It’s making me really upset because I do use this account and they won’t accept I don’t know my clav* and are not accepting the clave I changed it to yesterday I’m lost!!! Help please

GetHuman4573508 did not yet indicate what MercadoLibre should do to make this right.

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Customer service issue
Reported by GetHuman4573508
Jul 10th, 2020 - 2 years ago
Not resolved
Seen by 75 customers so far
Similar issue to 392 others
0 customers following this


GetHuman4573508 started working on this issue
Jul 10th, 2020 12:30am
GetHuman4573508 indicated the issue is not fixed yet.
Jul 10th, 2020 7:40pm

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