Questions that I have to make clear before I can start a store in Mercadolibre*Hello, d...
GetHuman2884900's customer service issue with MercadoLibre from May 2019
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The issue in GetHuman2884900's own words
Questions that I have to make clear before I can start a store in Mercadolibre*Hello, dear Sir or Madam, I am a Chinese merchant, who is trying to seller my wonderful products to Brazil, Mexico, Argentine and Chile by Mercadolibre. Before I start my store, I have some questions, so could you be kind to reply my questions?**.* You know shipping from China to Latin America needs more than ** days in routine shipping methods. Doese Mercadolibre have some express partner in China that I can have my products shipped to Latin America faster than average expresses?**.*Is there any warehouse for mercadolibre in China. If yes, how can I send my products to your warehouse and how long will it take from your China Warehouse to Latin America?**.*Are there any Mercado Libre warehouses in Brazil, Mexico, Argentine and Chile like FBA of Amazon? Sellers only need to send there product to warehouses in advance and order to send when consumer buy their product. How can I send my product to warehouses? And what's more, I know it is really a little difficulty to handle customs clearance to Brazil, not only because the high import tax fees and also its rigid customs regulations and procedures. When I send my product to the warehouse, will Mercado Libre help me to handle the different procedures of customs clearance. You know for us who are not familiar to the customs clearance, it is really a time consuming and headache thing. If you can help us, how much will you charge us?**.*For a amazon seller, amazon always advise Chinese sellers to have a Payoneer or a Worldfirst account to have their money back to RMB. Does I need to use thus account when I want to get my back by RMB, not US dollars or Latin currencies. If yes, is there any exchange loss from your currency to RMB? How much is the exchange loss rate?**.*I just have little knowledge about the logistic and express in LatAm? Can you give me some advice how to send my product to customer as soon as possible? You know shipping speed is a very key shopping experience for customers. If customers can receive their purchase very soon, it is very likely that they give a positive review and bring more customers to my store. It is very helpful for me, if any useful shipping method, please tell me.** I am looking forward to your reply. Thanks very much.
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