Have a US ID or Passport? DO NOT USE Mercado Libre

GetHuman-atotheh's customer service issue with MercadoLibre from March 2019

Help with my MercadoLibre issue
The issue in GetHuman-atotheh's own words
Just trying to access my account ... I used a VPN and suddenly my account said there was suspicious activity. I cannot log in because it's asking for a pic of my ID. I do have an ID and a Passport, but they are both from the USA. So these have not worked. I have money in my Mercado pago account as well, which I cannot access. It's so stupid that they make it so easy to lock yourself out of your account.
I dont have a mexican ID
Take my ID, I submitted passport and US state ID
I made a few purchases without problems. One purchase was refunded and I cannot access the money now.
Take my ID, I submitted passport and US state ID
I have an issue with MercadoLibre too
How GetHuman-atotheh fixed the problem
Had to go to their facebook page. Still stupid because they only work on the public post you make on their page -no private messages so far.
Please help with my MercadoLibre issue
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MercadoLibre

Just trying to access my account
Customer service issue
Reported by GetHuman-atotheh
Mar 30th, 2019 - 6 mons ago
I have an issue with MercadoLibre too
Fixed
GetHuman-atotheh shared how to fix
Seen by 14 customers so far
Similar issue to 115 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-atotheh started working on this issue
Mar 30th 12:25am
GetHuman-atotheh shared this issue with friends on Facebook
Mar 30th 1:01am
GetHuman-atotheh shared this issue with friends on Facebook
Mar 30th 1:33am
GetHuman-atotheh shared this issue with followers on Twitter
Mar 30th 1:56am
GetHuman-atotheh shared this issue with others over email
Mar 30th 1:56am
GetHuman-atotheh indicated the issue is not fixed yet.
Mar 30th 4:48am
GetHuman-atotheh indicated the issue is not fixed yet.
Mar 30th 9:39am
GetHuman-atotheh indicated the issue is not fixed yet.
Mar 30th 9:50am
GetHuman-atotheh confirmed the issue is fixed. Hooray!
Mar 31st 1:05am
GetHuman-atotheh confirmed the issue is fixed. Hooray!
Apr 2nd 1:07am