I have unpaid bills for the month of September, October, and November. I went to Wester...

GetHuman1683646's customer service issue with Meralco from December 2018

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The issue in GetHuman1683646's own words
I have unpaid bills for the month of September, October, and November. I went to Western Union to pay September and October billing, but the staff used the total amount due on October billing statement with the amount more than what is stated on the latest billing statement of November. I went back to them bringing the November billing statement to make an adjustment on my payment, but they said I should go to Meralco Office personally to make an adjustment on my payment. They reminded me that the amount cannot be refunded but will be deducted on my December billing statement. Do I need to come in Meralco office to report changes on my payment, or the Meralco will automatically deduct that amount on my next bill?
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Customer service issue
Reported by GetHuman1683646
Dec 3rd, 2018 - a mon ago
I have an issue with Meralco too
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Seen by 2 customers so far
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GetHuman1683646 started working on this issue
Dec 3rd, 2018 10:54pm