My husband and I were returning an area rug to Menards in Gillette Wyoming. It did not...

GetHuman-kluszcz's Store Feedback issue with Menard Inc. from March 2021

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The issue in GetHuman-kluszcz's own words
My husband and I were returning an area rug to Menards in Gillette Wyoming. It did not fit the space like we thought it should. We waited ** minutes behind one customer who was returning several items and who apparently required cash as a refund. While he was waiting for his refund the customer service representative finally acknowledged me and the four other customers waiting and started my return. I had to wait another ** minutes for a manager to come and do something to the register to refund my purchase price to my credit card The reason given for requiring a manager was the price was too much for the customer service rep to approve. When I questioned the representative she was very surly and said well she was the only one there and that’s just the way it was. miraculously, two other customer service representatives appeared and waited on the four people that were behind me. They were finished before the manager ever returned. When the manager came I complained to her about having to wait ** minutes for a refund that was on my credit card. She said she was busy and doing the best that she could. She was less than pleasant. I told her that I was going to report the situation and she said fine. If my husband had not already purchased a replacement area rug, I would not have purchased at Menards in Jalet. I have never been treated so disrespectfully by people in customer service let alone a manager.

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Menard Inc.

Store Feedback issue
Reported by GetHuman-kluszcz
Mar 25th, 2021 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 751 others
0 customers following this

Timeline

GetHuman-kluszcz started working on this issue
Mar 25th 8:49pm

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