I purchased a maytag washer yesterday.last night my husband went to hook it.water went...

GetHuman5336427's customer service issue with Menard Inc. from October 2020

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The issue in GetHuman5336427's own words
I purchased a maytag washer yesterday.last night my husband went to hook it.water went all over my floor&under my dryer.we then looked at the barrel.inside u could see water spots.while the washer looked like it was never used it was clear that it had been and someone had put it back together as new.i was very upset.i just paid *** dollars for a used washer plus the gas to go pick it up&we had to borrow a trailor.i cant return it till next weekend cause my husband works ** hr days.i have twins & need this fixed.i called right away& was told someone would get back to me in the morning.they called at noon the next day&i was told i cold return it but i feel they should bring me one and take this used one back.after all..this should not have happened.they said they would call me back,since the manager never called me himself,they had to ask the manager.no one called...so a few hrs later i asked to speak to the manager and he told me we had to exchange it.im fixin to write a review with pics of the dirty basket and water all over my floor!!i get that things happen but when they do usually a good well established business like i had thought menards was,would stamd up&fixit!this is your mistake,not mine!!.if this doesnt remedy i will change to home depo.i spend alot of money with menards!the manager also called me a lier by saying we dont sell used appliances like i was making it up!!i get u have no control over your employees cause your not able to watch them ****. But im seeing if u care about your customer

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Menard Inc.

Customer service issue
Reported by GetHuman5336427
Oct 5th, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 773 others
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GetHuman5336427 started working on this issue
Oct 5th, 2020 9:40pm