The Big Rapids store needs more handicap scooters for its customers. I have spoken wit...

GetHuman-ajobs's Store Feedback issue with Menard Inc. from October 2020

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The issue in GetHuman-ajobs's own words
The Big Rapids store needs more handicap scooters for its customers. I have spoken with managers and assistant managers who just reply “corporate only allows * per store”. Both tell of numerous complaints from customers who can’t shop because there are no scooters available much of the time.* I spent about $**,*** in Menards last year then had open heart surgery without much success, more hospitalizations, tests and two recent heart catherization’s BUT I MUST WORK..* I go to Menards more than once a week and in the five visits, no scooter available:-(. Yesterday I had customer service desk do my order for lumber (they were not happy) because I can’t walk to the back of the store then to checkout and then load.. I needed tie downs, screws and more but without a scooter I couldn’t shop. *Lowe’s has plenty of scooters but I prefer to shop at Menards.*According to the assistant store manager neither he nor the manager have ever actually ask about more scooters from corporate to meet the demands of their customers. I told him that was poor customer service and a pitiful way to manage customers concerns and complaints (ignore them).* I explained if the corporate head of customer service knew there were needs from disabled customers they would research it and solve it but they need to know there is a need.

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Menard Inc.

Store Feedback issue
Reported by GetHuman-ajobs
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 764 others
0 customers following this


GetHuman-ajobs started working on this issue
Oct 2nd, 2020 4:39pm