We had a return on a garage door because the door that was ordered was the wrong size...

GetHuman-nedantaz's Store Feedback issue with Menard Inc. from October 2020

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The issue in GetHuman-nedantaz's own words
We had a return on a garage door because the door that was ordered was the wrong size. So we had a return and a pick up of the right size door. When we drove around to the yard the guard scanned our return recite and told use to go around to door ** and someone would be out to help us as soon as they could. When we pulled around a lady came out and asked if we we where there to pick up cabinets and I said no we are here to return and then pick up another garage door. She walked back in and after ** minutes I went into the store to see if I was going to get any help. The gentleman looked at me and said that we didn’t know you where out there and that they usually don’t come out until someone comes in and says something or the get radioed. I proceeded to tell him that this is not the first time and set out there and ask if I should have been coming inside when the instructions that I was given was just pull around. The gentleman then said that I was the only person that has had a problem. After we got the return off my trailer they told me to pull into the one building where the garage doors are stored. I drove around and found the garage door that we would be getting and after about ** minutes I walked back into the store and asked the gentleman if someone was going to get the garage door down so I could leave. We got back to our vehicle to drive back to the yard about *:** pm ********* I left the yard about *:**pm ********* and the store closes at * pm *The guard needs more training

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Menard Inc.

Store Feedback issue
Reported by GetHuman-nedantaz
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 764 others
0 customers following this

Timeline

GetHuman-nedantaz started working on this issue
Oct 3rd, 2020 3:19am

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