I purchased decking material on ******* and also had shipping setup. I received part o...

GetHuman-srdrane's customer service issue with Menard Inc. from September 2020

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The issue in GetHuman-srdrane's own words
I purchased decking material on ******* and also had shipping setup. I received part of my order on *******. Only received ** of my ** deck boards (pecan Triumph edge grooved) that I ordered.* At first they told me I would have to pay another shipping fee(*$**) for the remainder of my shipment. My son , visiting from Virginia Beach talked to manager and he got him to agree for no more shipping fees, for remaining of load since he was visiting to help me build the deck. * As of today I still do not have a confirmed shipment date for the remaining ** ( ** ft deck boards) . My deck is only partially done . This is frustrating, when I have paid for the materials and shipment. It has been over two weeks and no word from Menards, and I have called building materials a couple of times.

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Menard Inc.

Customer service issue
Reported by GetHuman-srdrane
Sep 5th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 748 others
0 customers following this

Timeline

GetHuman-srdrane started working on this issue
Sep 5th, 2020 4:46pm