Worst service in ** years ***Hello My name is Ian Meyer and I am a frequent menards sho...

GetHuman-imeyer's Store Feedback issue with Menard Inc. from April 2020

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The issue in GetHuman-imeyer's own words
Worst service in ** years ***Hello My name is Ian Meyer and I am a frequent menards shopper. I love menards and have been shopping here for the past ** years of owning my home. I went shopping last night around *:**pm-*:**pm on *********. We, my wife and I, needed to do a few returns and get some chalk paint. I had a few questions on the paint and we went by the paint counter and waited to be helped. We were the only people in the paint department and we waited patiently to be helped. One worker (Mark) was on the paint computer and saw me waiting. He processed to continue look up stuff on the computer and never even acknowledge us, asked if we need help, or even say hello. *I then went around to the second worker (Chris) and ask him for help. He exampled the calk paint and the aged calk look we were interested in doing. He pointed us to the paint and we found a color we wanted. We grabbed the aged quart and the base color quart and went back to the paint counter. *We stood and waited at the counter again. We hear the store closing in ** minutes announcement. After * minutes of waiting and not being acknowledged, for the second time, my wife loudly asked if we could have some paint mixed. The second workers (Chris) came over to help us. We waited for the paint to be mixed and shook up. We now hear store in closing announcement. *The paint is now done and shook up. The first worker, Mark, grabbed the paint from the shaker machine, again without even acknowledges us, smacks our quart and the counter and turned his back on us and walked away to help Chris. I am left waiting and wonder if my paint is complete. I loudly ask if my paint is done and whats up with the service. No paint sticks, or color dots on top and not even acknowledging us. *Mark turns and finally acknowledge us and seem to be confused be my tone. Mark stated he was busy and was in the middle helping Chris. I stated we are customers and the store is closing we would like to get our **** and leave. Chris ran over and grabbed us some mixing sticks and finished the order. Mark just stood there and didn’t say anything, No sorry or any apology. He didn’t seem to give two ***** about helping us and gave the impression we were an inconvenience for him. Worst service from a store I love. Maybe some of your employees need to do some re-training or a how to engage the customer classes.*Sincerely*Ian Meyer

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Menard Inc.

Store Feedback issue
Reported by GetHuman-imeyer
Apr 22nd, 2020 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 799 others
0 customers following this

Timeline

GetHuman-imeyer started working on this issue
Apr 22nd, 2020 10:08pm

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